Refund Policy
Technical failures and credits
The intended policy is one video credit per completed generation. A confirmed technical failure should release the reserved credit exactly once. The interface must only say a credit has been returned after the ledger records it. A task whose provider result is unknown must be reconciled before declaring it failed or charging again. This paid workflow has not yet been verified for these looks.
Cash refunds are separate
A returned video credit is not a card refund. Duplicate charges or other payment concerns require an order and payment-provider review. Contact support with an order reference, never card details. No automatic cash refund for every failed attempt or subjective quality concern is promised.
Current checkout status
The local site does not accept payment. Final merchant, applicable taxes, expiry rules and the purchase-policy version must be verified before checkout is opened.